1. On orders that have been exchanged earlier under the 7 Day Exchange Policy - You can exchange your design within 7 days for the full value only once. If you wish to exchange the product the second time, it will be considered as a Lifetime Exchange.

2. On products that have been engraved or personalized or customized.

Product must be returned in original packaging in saleable condition with no scratches, damage, wear or alteration. The stickers and tags must be intact. If the product tag or the original packing is tampered with, the return will not be processed.

When a product is returned under our 7 Day Money Back policy, a quality check is done post which the refund is credited to the source or your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.

2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /UPI/Net Banking).

1. Ready your jewellery in the original packing material along with the certificate and hand it over to the logistics executive.

2. Please collect an acknowledgement for the item being picked up (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup).

3. Once we receive the product, we conduct a Quality Check to check for any signs of damage or wear and tear. Once the Quality Check is cleared, our refund will be processed to your bank account in 10 business days after retaining delivery charges. Any item that shows signs of wear or that has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 7 Day Money-Back.

ICELANE will schedule a reverse pick up for customers who cannot return their products at any of our stores. The return shipping shall be borne by the customer. We will deduct Rs.800/- as delivery and processing charges while determining the refund amount.

ICELANE  reserves the right to modify these policies at any time so it is advisable to review the policies frequently. Changes will take effect immediately upon publishing on the website: www.theicelane.com  Any material changes made to the policies will be made along with a notification here that the policies have been updated.

We are listening and happy to do what we can to improve. Please let us know.

We can be reached at ( icelanehema@gmail.com ) in or at ( +91 8696500111 )  between 11am-7pm (Monday to Saturday).

1. Lifetime Exchange
Exchange or upgrade your jewelry anytime.

2. Gold/ Platinum
100% value of metal weight at the prevailing metal rate*
Diamond
80% of the prevailing diamond value*
Gemstone
80% of the prevailing gemstone value*

Not Applicable on International Orders

* In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 2  lakhs)